Senior Management Team

Steven Parker

Steven Parker

Senior Manager of Supportive Housing

Steven is senior manager of supportive housing for Shepherds of Good Hope. In this role, he is responsible for Shepherds of Good Hope’s innovative and expanding Supportive Housing portfolio throughout Ottawa. Since starting at Shepherds of Good Hope in 2010, Steven has always been passionate about helping people experiencing homelessness to rebuild their lives. Steven is committed to providing purpose-built programming that is geared towards what individuals’ needs are. With an emphasis on harm-reduction, individualized care plans and strong stakeholder engagement, Steven is dedicated to improving the quality of life for vulnerable populations and ensuring everyone has a place to call home.

Chloe Willard

Chloe Willard

Senior Manager of Shelter Services (acting)

Chloe is the acting senior manager of shelter services at Shepherds of Good Hope.

Caroline Cox

Caroline Cox

Senior Manager of Communications

Caroline started at Shepherds of Good Hope in 2007 as a front line worker in the Women’s Shelter. Since then, she has worked in most of Shepherds’ shelter, soup kitchen and supportive housing programs, while obtaining her Bachelor’s and Master’s of Social Work degrees and post-graduate training in management specializing in women’s leadership.

In her role as Senior Manager of Communications, Caroline leads a dynamic team to support Shepherds of Good Hope’s integrated communications strategy, which encompasses internal and external communications, fundraising, advocacy, social media and much more!

Caroline is a natural communicator, connector and innovator. She is passionate about harm reduction, reducing stigma and building an inclusive community that supports our neighbours who are experiencing homelessness and other forms of marginalization.

Keith Lau

Keith Lau

Senior Manager of Analytics and Information Technology

Keith is responsible for steering Shepherds of Good Hope’s data management, information technology and the implementation of a number of organization-wide initiatives in strategic planning and risk management. Before joining Shepherds of Good Hope, Keith has studied homelessness and housing issues in Toronto and Hong Kong. Keith joined Shepherds of Good Hope in 2007 and continues to apply his studies in political economy into his daily work.

Meighan Hartley

Meighan Hartley

Senior Manager of Annual Giving

Born and raised in Alberta, Meighan has been a community-oriented individual from the get-go. With support from her family, she even ran her first fundraiser at the age of 8.

Since relocating to Ottawa in 2002 to obtain her Bachelor’s degree at the University of Ottawa, Meighan went on to develop and hone her fundraising skills by completing her post-graduate studies in Volunteer and Resource Management at Georgian College. Having spent the last 16 years in the non-profit and charitable sector, Meighan is committed to supporting the Ottawa community in her professional life, while lending her spare time to various efforts and initiatives across the region. She has spent the last six years on the Board of Directors for The Orleans Preschool, and has provided support for other volunteer committees covering a myriad of causes.

Meighan has always enjoyed working in the realm of donor relations and annual giving. This is her preferred niche, as it allows her to focus on her own passions of writing, storytelling, and relationship building, while connecting donors to projects that strongly align with their personal interests.

Ricki Sorrell

Ricki Sorrell

Senior Manager of Facilities Services

Ricki joined Shepherds of Good Hope in 2021 and brings with him a strong background in operations and facilities management. Ricki is responsible for the general oversight of all of Shepherds of Good Hope’s facilities and manages capital and maintenance operations for all of the organization’s buildings across Ottawa. He is a results-oriented professional who has lived and worked in South Africa, Kenya, and the United Arab Emirates before moving to Canada in 2018. Having worked in some fast-paced, challenging environments, Ricki understands what it takes to ensure facilities run optimally. He has a strong record of expertise in managing complex technical projects, inventory oversight, and personnel management. He has a positive, can-do attitude and places high value on teamwork.

Community engagement is important to Ricki and is one of the Canadian values he truly appreciates. As a lover of all things sport and the outdoors, Ricki enjoys volunteering his time on sport-related charity initiatives.

Carolyn Nolan

Carolyn Nolan

Senior Manager of Finance

Carolyn is the senior manager of finance at Shepherds of Good Hope.