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Senior Management Team

Keith Lau

Keith Lau

Senior Manager, Clients Services and Social Enterprise

Keith has been steering case management services at Shepherds of Good Hope since 2014. As senior manager of client services and social enterprise, Keith focuses on developing housing first services, homeless prevention strategies, and organizing care planning for individuals with complex social and health barriers. Keith joined Shepherds of Good Hope in 2007 and brings his studies in political economy, empirical theory and critical theory into his daily work. He has since expanded his area of work into data management as well as strategic planning and implementation.

613-688-2929 ext. 347 // klau@sghottawa.com

Steven Parker

Steven Parker

Senior Manager, Programs

Steven is senior manager of programs for Shepherds of Good Hope. In this role, he is responsible for all of Shepherds of Good Hope’s Transitional Shelter Services programs and Supportive Housing Residences throughout Ottawa. Since starting at Shepherds of Good Hope in 2010, Steven has always been passionate about helping our community’s homeless and vulnerable. Steven is committed to providing purpose-built programming that is geared towards what individuals’ needs are. With an emphasis on harm-reduction, individualized care plans and strong stakeholder engagement, Steven is dedicated to improving the quality of life for vulnerable populations and ensuring everyone has a place to call home.

613-688-2929 ext. 344 // sparker@sghottawa.com

Caroline Cox

Caroline Cox

Senior Manager, Communications and Volunteer & Community Services

Caroline started at Shepherds of Good Hope in 2007 as a front line worker in the Women’s Shelter. Since then, she has worked in most of Shepherds’ shelter and supportive housing programs, while obtaining her Bachelor’s and Master’s of Social Work degrees and post-graduate training in management specializing in women’s leadership.

In her role as Senior Manager of Communications and Community & Volunteer Services, Caroline is responsible for overseeing our Soup Kitchen and Drop-In programs, our 400+ volunteers across the organization. She also supports the organization with internal and external communications and community relations.

Caroline is a natural communicator, connector and innovator. She is passionate about harm reduction, reducing stigma and building an inclusive community that supports Ottawa’s most marginalized.

613-789-8210 ext. 228 // ccox@sghottawa.com

Mathew Gibbon

Mathew Gibbon

Senior Manager, Facilities and Procurement

Mat joined Shepherds of Good Hope in April 2017 and has more than 10 years of experience in construction. Prior to joining Shepherds of Good Hope, Mat was the owner and manager of Gibbon Construction & General Contracting company for 8 years. Mat is responsible for the general oversight of all the Shepherds of Good Hope facilities and manages capital and maintenance operations for all 8 of the organization’s buildings across Ottawa. As part of his role, Mat procures and facilitates external contractors for maintenance contracts and RFP bids. He also coordinates inspections and the scheduling of required trades.

Mat has experience in completing projects within scheduled timeframes while adhering to budgetary requirements. He has a good understanding of tendering processes for trade requirements as well as extensive knowledge of the Ontario Building Code and electrical, plumbing, and fire code requirements.

613-241-0124 ext. 24 // mgibbon@sghottawa.com