Shepherds of Good Hope

Are you in need of shelter?

If you need help or see someone in need of help:

  • Call 2-1-1 for information about drop-in centres, community and health resource centres, food banks and community food programs, winter clothing, financial assistance with utilities and a list of Out of the Cold programs.
  • Call 3-1-1 to get referred to the best available shelter, or to get assistance for someone who needs transportation to get out of the cold. The City’s 3-1-1 Line is available to respond to calls 24 hours a day. Calls are answered by the City of Ottawa Call Centre on a priority basis and referred to appropriate service providers.
  • Visit the City of Ottawa Family and Social Services online.
  • Call 8-1-1 Health Connect Ontario for non-emergency medical advice.
  • Call 9-1-1 for medical emergency assistance such as hypothermia.

If you are experiencing homelessness, or know someone who is, call 3-1-1 to get referred to an available and appropriate overnight shelter.

  • Cornerstone: Women’s Shelter
  • Salvation Army: Men’s Shelter, 171 George Street
  • Shepherds of Good Hope: All Genders, 256 King Edward Avenue
  • The Mission: Men’s Shelter, 35 Waller Street
  • Youth Services Bureau shelters for youth and young adults
  • Bernard Grandmaître Arena, 309 McArthur Road
  • Heron Road Community Centre, 1480 Heron Road

Need to speak directly to Shepherds of Good Hope staff?

Main Phone: 613-789-8210

​Head Office (233 Murray St)

  • Reception – ext. 1300

Taggart-Parkes Family Community Hub (256 King Edward Ave)

  • Transitional Emergency Shelter Program – ext. 2101

  • Men’s Shelter – ext. 2200

  • Women’s Shelter – ext. 2300

St Andrew’s Residence (208 St Andrew St)

  • Resident Services – ext. 3100

Richcraft Hope Centre (216 Murray St)

  • Resident Services – ext. 4100

  • Kitchen Services – ext. 4141

  • Drop In Services – ext. 4151

The Oaks Residence (1057 Merivale Rd)

  • Resident Services – ext. 5100

Hope Living Residence (145 Castlefrank Rd)

  • Resident Services – ext. 6100

Richcraft Hope Residence (765 Montreal Rd)

  • Resident Services – ext. 7100

1095 Residence (1095 Merivale Rd)

  • Resident Services – ext. 8100