Are you in need of shelter?

If you need help or see someone in need of help:

Call 2-1-1 for information about drop-in centres, community and health resource centres, food banks and community food programs, winter clothing, financial assistance with utilities and a list of Out of the Cold programs.
Call 3-1-1 to get referred to the best available shelter, or to get assistance for someone who needs transportation to get out of the cold. The City’s 3-1-1 Line is available to respond to calls 24 hours a day. Calls are answered by the City of Ottawa Call Centre on a priority basis and referred to appropriate service providers.
Visit the City of Ottawa Family and Social Services online.
Call 8-1-1 Health Connect Ontario for non-emergency medical advice.
Call 9-1-1 for medical emergency assistance such as hypothermia.

If you are experiencing homelessness, or know someone who is, call 3-1-1 to get referred to an available and appropriate overnight shelter.

Need to speak directly to Shepherds of Good Hope staff?

Please contact us at 613-688-2929 ext. 2200 to speak with someone at the front desk who will be able to assist you.